FAQ

We believe decorative pillows shouldn’t just be beautiful to look at, they should be comfortable and cozy too! Every pillow is thoughtfully designed by our in-house team and produced in small batches, specializing in premium decorative textiles.  

Every part of your Floof pillow, from the carefully selected yarn to the overstuffed, scrumptious fill is crafted to give you a pillow experience like never before. The result is a collection of quality pillows that deliver both standout design and everyday comfort, lasting long after they arrive. 

If you’re curious about how our pillows are made and what sets our process apart, you can explore our full design and production story on Our Quality.

Your pillows will be carefully packed in a reusable Floof dust cover and a custom-fit shipping box that's specifically designed to deliver every pillow or swatch in pristine condition.

Our packaging is intentionally designed to keep your decor pillows looking exactly the way they should when they reach your door—fresh, full, and ready to use.

We love our pets, and agree that they deserve to rest in luxury too! Unfortunately, no fabric is 100% pet-proof, but some materials naturally attract less fur than others.

While our pillows are made with high-quality materials, some materials (like tweed, linen and woven textiles) may cling to pet hair more than others. However, these can be gently cleaned with a lint roller to remove stubborn pet hair.

If you’re looking for decor pillows with better fur resistance, we recommend choosing styles with satin or metallic fabrics, which tend to shed pet hair more easily and require less maintenance!

Most Floof pillow covers can be gently cleaned using fabric-specific care, as outlined in our pillow care guide.

Care instructions can vary slightly by fabric and collection, so we always recommend following the specific guidance listed on the care guide, which covers everything from everyday throw pillow maintenance to deeper cleaning, so your decorative pillows stay looking fresh and beautifully styled. 

Yes—we recommend washing your inserts once a year to keep them fresh and full. Because inserts and covers should be cleaned differently, we suggest reviewing our pillow care guide for more information on how to properly wash and dry your inserts without compromising their shape and comfort. 

Washing your pillow inserts helps extend the life of your throw pillows and keeps them feeling plush and supportive over time.

Blot spills immediately with a dry cloth and use a mild, water-free solvent for tough spots. Avoid rubbing the fabric, as that can damage delicate textures. For persistently stubborn stains, a professional cleaner is recommended. 

No, Floof pillow covers should not be machine washed; spot cleaning is recommended. Floof’s care instructions specify that covers are best maintained by blotting spills and spot cleaning with a mild, water-free solvent rather than fully washing them. 

Floof is led by a family of home decor and luxury design experts with decades of experience. 

We have a passion for design, architecture, art, and all things luxury. Floof is our way of introducing to the world a seamless throw pillow shopping experience for design experts and novices alike. 

Curious about our story and commitment to quality? Check out Our Quality page for more about who we are and what drives our mission.

Yes, you can request fabric swatches to see and feel our materials before ordering. 

Simply click the “Request a Swatch” link on any product page. Your first three swatches are free, and any additional swatches are just $3 each. This is a great way to explore colorways, textures, and finishes before committing to your decor pillows. 

Swatches ship within three business days via USPS!

Delivery time depends on your location, but we aim to get your samples to you quickly so you can start styling your space with confidence.

All Floof down is responsibly sourced according to the Responsible Down Standard (RDS).

RDS is geared toward creating a more humane and sustainable supply chain for feather down. The animals we get our down from are never subjected to harmful practices like force-feeding or live-plucking, and we’re even able to track our down back to whatever farm it came from. This means more transparency and trustworthy standards that make for a kinder, more compassionate approach to down sourcing. Learn more about RDS here.

We are hoping to open an in-person location soon, but for now you can take advantage of our swatch program and our 45 day return policy, so you can see, touch, and style your decorative pillows from home with confidence (and risk-free!).

Yes, Floof pillows are designed to be both timeless and durable in a commercial setting.

Floof is all about being ahead-of-the-curve in design, whether for residential or commercial interiors. To stay up-to-date on new collections and exclusive design tips, create an account and become a Floofer to receive the latest Floofisms!

For press inquiries, please email our team directly at family@floofliving.com. We’re always happy to connect with media, influencers, and design publications who are interested in featuring Floof’s products or stories.

Floof always welcomes new collabs and creative partnerships. To get in touch with our marketing and creative team, please send an email to family@floofliving.com. We’re always excited to explore new ideas in fashion, interior design, and luxurious living with designers, brands, and influencers who share our passion for timeless home decor. 

Your Floof is more than a pillow, it’s a luxurious experience! We want to ensure that every part of your pillow is designed as a complete set to guarantee comfort, durability, and the plush feel that makes Floof throw pillows stand out. This way we can guarantee that you’re getting the most out of your Floof and have the exceptional experience you deserve.

You can track your order by checking your email, logging into your Floof account, contacting our concierge team, or by shooting us an email at concierge@floofliving.com.

You’ll receive both a confirmation page and an email once your order is placed. 

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.

Yes, Floof accepts returns within 45 days for items in original, re-sellable condition.

Returns for a full refund are accepted within 45 days after delivery. Pillows must be in their original, re-sellable condition (unwashed, stain, odor and tear free) for us to accept your return. We hope you love your Floof, and we want you to feel confident when you buy from us! If you're not in love with your pillows, just follow the steps here for a hassle-free return. If you have any questions about our return policy, feel free to contact us at concierge@floofliving.com

You can request changes or cancellations by contacting our concierge team as soon as possible. 

Send us an email at concierge@floofliving.com as soon as possible. We commence the manufacturing process of your Floof pillows quickly, so sooner is better. Order changes or cancellations are subject to a potential $15 fee if made after things get in motion with our factory.

Standard shipping rate is $16, and orders of two or more pillows ship for free. We want to make styling your space easy, so larger orders automatically qualify for complimentary shipping.

Floof pillows typically ship within 4 - 6 business days. 

All Floof pillows are handmade in our California atelier with a focus on craftsmanship and quality. Once shipped, FedEx Ground delivery generally takes 3 - 5 business days, depending on your location.  

No, all of our products ship via FedEx Ground only. 

Standard ground shipping ensures your pillows arrive safely while maintaining the high level of care required for our handmade products.

Currently, Floof only ships within the United States.

No, Floof’s carrier cannot deliver to P.O. box addresses.

Please provide a physical street address for shipping to ensure your pillows arrive safely and on time.