General

Our main goal is to offer style and value of the highest caliber in the industry all year long. For this reason, we do not put on seasonal sales or promotions — which means you can always get the best possible price whenever you're in a pillow-buying mood!

Your pillows will be carefully packed in a Floof dust cover and box that's specifically designed to deliver every product in pristine condition.

Care

For more information about caring for your pillows, visit our pillow care guide here.

Yes. We recommend washing your inserts once a year. Take a look at our pillow care guide for more information on how to properly wash your inserts.

About Floof pillows

We’re thrilled you want to know the faces behind Floof! We are a family with decades of home décor design and manufacturing experience. We have a passion for design, architecture, art, and all things luxury. Floof is our way of introducing to the world a seamless throw pillow shopping experience for design experts and novices alike. For more information about who we are and our mission, take a peek at Our Quality page.

It’s not just a pillow, it’s Floof. We take special pride in knowing the level of excitement our customers get when they receive our pillows. From our luxurious fabrics to the comfiest inserts, we take our craftsmanship seriously. Check out Our Quality page to read more about the Floof difference.

All of our down is sourced according to strict Responsible Down Standards, geared toward creating a more humane and sustainable supply chain for feather down. The animals we get our down from are never subjected to harmful practices like force-feeding or live-plucking, and we’re even able to track our down back to whatever farm it came from. This means more transparency and trustworthy standards that make for a kinder, more compassionate approach to down sourcing. Learn more about RDS here.

Yes, Floof is all about being ahead-of-the-curve in design and offering timeless pieces. Stay in the know by creating an account and becoming a Floofer to receive the latest Floofisms!

Thank you for considering us for press opportunities, we're flattered. To get in touch with our press team, please email press@floofliving.com.

We are always looking for new collabs and partnerships. To get in touch with our marketing and creative team, please send an email to press@floofliving.com.

Orders and Returns

If you're curious where your order is in the process, check your inbox for order update emails, log in to your account here, or just shoot us an email at concierge@floofliving.com.

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.

We stand by with a 100% satisfaction guarantee within the first 14 days of delivery. If you're not in love with your pillows, just follow the steps here for a hassle-free return. If you would like to exchange your pillows, you can also do so on the link above.

If you’d like to make any changes to your recently placed order, send us an email at concierge@floofliving.com as soon as possible. We commence the manufacturing process of your Floof pillows quickly, so sooner is better. Order changes or cancellations are subject to a potential $15 fee if made after things get in motion with our factory.

Shipping

Our standard shipping rate is $12. We offer complimentary shipping for orders of 2 pillows or more.

All Floof pillows are handmade in our California atelier where we focus on craftsmanship and quality. Pillows should ship out within 4-6 business days from placing your order.

No, all of our products ship via FedEx ground where normal transit times are 3-5 business days.

Currently, we do not ship outside the United States.

Our carrier is currently unable to deliver to P.O. box addresses.